POSITION SUMMARY: Provide superior guest service to all internal and external customers in areas of Front Desk Operations and Reservations (Room, Restaurant, Golf, etc.) Deliver interoffice and USPS mail. Act as a liaison between the Company and individuals and/or groups visiting the property. Practice the Rising Star Core Values of Commitment, Integrity and Excellence.
THIS POSITION IS FULL TIME AND THIRD SHIFT!
Essential Job Functions:
Other Job Functions:
Perform miscellaneous duties as assigned.
Maintain complete knowledge of departmental policies, procedures and service standards.
Experience Required: Previous customer service experience preferred.
Education Required: High school diploma or equivalent.
Skills, Knowledge and/or Abilities Required: Professional and positive demeanor. Excellent customer service skills, outstanding verbal and written skills, detail oriented. Ability to communicate clearly and accurately with all external & internal customers. Must be able to work weekends, evenings and holidays. Knowledge of hotel and casino system helpful. Able to prioritize tasks and adapt to change as necessary. Strong computer skills.
Licenses, Certifications, Bonding, and/or Testing Required: None.
Other Specialized Requirements: None.