View Our Website View All Jobs

Night Auditor

POSITION TITLE:  Night Auditor

 

DEPARTMENT:  Hotel

REPORTS TO:  Hotel Supervisor

 

SPAN OF CONTROL:  None

KEYS:  Hotel Bank

ACCESS TO:  Hotel Administration, Hotel Safety Deposit Room, Finance, IT, Land Bank

FLSA:  Non-exempt

APPROVED:  3/21/2014

 

POSITION SUMMARY:  Assists all external (Casino, Group & FIT) and internal customers with facility-wide reservations and requests.  Reconciles cashier’s work to hotel reports.  Handles the issuance of comps using guidelines established by the comp policy. Practices the Rising Star Core Values of Commitment, Integrity and Excellence. 

 

Essential Job Functions:

  • Responsible for report reconciling hotel’s report to cashier’s reports.
  • Answer and assist with calls to the Guest Services, PBX, and Front Desk areas.
  • Accurate reservations input into property reservations system (ACSC, SPIRIT, PMS).
  • Accurate checking in and checking out/posting of hotel’s guests.
  • Responsible for the daily maximization and occupancy rate goals.
  • Provide superior service to all customers.
  • Responsible for assigning casino patrons to the correct promotion or event blocks along with the appropriate number of entries.
  • Add/update patron information in ACSC (e.g. address, phone number, etc.).
  • Responsible for accurate data entry into all hotel and casino systems.
  • Complete daily reports and checklists as determined by the manager.
  • Notifies the GSC/Hotel Supervisor of any inventory shortages with room blocks or event blocks.
  • Assist in baggage and coat check customer service.
  • Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
  • Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions: 

Perform miscellaneous duties as assigned.
Responsible for knowledge and proper use of office equipment.
Must maintain complete knowledge of departmental policies, procedures and service standards.

 

 

POSITION TITLE:  Night Auditor

 

Job Qualifications:

Experience Required:  Previous computer experience preferred.
Education Required:  High school diploma or equivalent.  Knowledge of hotel and casino systems preferred.
Skills, Knowledge and/or Abilities Required:  Good customer service skills.  Have outstanding verbal and written communication skills.  Ability to communicate clearly and accurately with all external and internal customers.  Must be detail oriented and able to handle several tasks concurrently.  Have strong math skills.  Must be able to work any shift including weekends, evenings and holidays.
Licenses, Certifications, Bonding, and/or Testing Required:  Indiana Gaming Commission Occupational License – Level 2.
Other Specialized Requirements:  None.

 

 

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150
To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race
Veteran/Disability status